Shipping

 Please note we’re currently on holidays till 1st August. Any orders placed wont be shipped out till 2nd August

 Australia Post Delivery Delays

Australia Post have advised of significant delays in delivering parcels to all metro areas and particularly in regional areas.

Customers in northern and western states should allow an additional 5 to 7 days for delivery, and an additional 3 to 5 days in other areas.

Victoria destined Parcels
With the massive demand and workforce capacity constraints, we foresee an additional 3 day delay for deliveries in Victoria. This is both within and into Victoria.

This means, any lodgements made in other States destined for Victoria may be held in those States for up to 3 business days to allow Victoria to work through the present demand.

Australia Post are processing an unprecedented amount of parcels from increased online shopping, as well as implementing social distancing processes to maintain the safety of their staff and customers.

Qantas have stopped almost all domestic flights and this has reduced the freight capacity available. This means that more parcels are traveling by road than ever before with longer transit times.

Note that congestion in sorting parcels from the very high volumes also means you may see a delay in updates on the tracking of your parcel.

Once orders are placed we will dispatch orders within 1-3 business days

Express Shipping orders get prioritize and get dispatched as soon as possible usually within 24 hours 

Ships to domestic : All States In Australia

Standard Delivery - 3-9 Business days via Australia Post eParcel or courier depending on your location. We will provide you with a tracking number for your convenience.

Express Delivery - 1-4 Business days via Australia Post eParcel (We cannot guarantee next day delivery as there may be some delays) but express is the quickest option available

Please make sure your delivery details are correct before placing orders 

Returns & Exchanges

We do not offer refunds on items. So please choose wisely when purchasing. 

Redelivered packages

If your parcel got delivered by Australia post and wasn't collected (in a certain amount of days) and we tried to notify you via email and it was returned back to us. You will have to pay for the parcel to be resent back to you as we will not cover the cost for redelivered packages.

Will I need to sign for my parcel?

There is no signature required delivery service, so for your convenience, your order will be left in a safe location at the address if no one is home at time of delivery. This is usually directly into your letterbox, behind pot plants or over fences - anywhere that is hidden from street view and deemed safe by the driver! However if Australia Post doesn't think the location is safe they will take the parcel to your local Post Office and leave a card. 

Damages

Sugar Mumma Sydney is not liable for any products damaged or lost during shipping. if you receive your order damaged, please contact the carrier company and file a claim.

please save all packaging material and damaged goods before filing a claim.