Shipping

🚨 Please note we’ll be away from Friday 2nd December until Monday 11th December. All orders placed after Friday 2nd December will be shipped from Monday 11th December. 
Thank you 🚨

Once orders are placed we will dispatch orders within 1-3 business days. All orders are shipped via Australia post standard shipping.

Express Shipping orders get prioritize and get dispatched as soon as possible usually within 24 hours. (Express shipping available at request) Extra charges apply.

Ships to domestic : All States In Australia

Standard Delivery - 3-9 Business days via Australia Post eParcel or courier depending on your location. We will provide you with a tracking number for your convenience.

Express Delivery - 1-4 Business days via Australia Post eParcel (We cannot guarantee next day delivery as there may be some delays) but express is the quickest option available. 

Please make sure your delivery details are correct before placing orders 

Returns & Exchanges

We do not offer refunds on items. So please choose wisely when purchasing. 

Redelivered packages

If your parcel got delivered by Australia post and wasn't collected (in a certain amount of days) and we tried to notify you via email and it was returned back to us. You will have to pay for the parcel to be resent back to you as we will not cover the cost for redelivered packages.

Will I need to sign for my parcel?

There is no signature required delivery service, so for your convenience, your order will be left in a safe location at the address if no one is home at time of delivery. This is usually directly into your letterbox, behind pot plants or over fences - anywhere that is hidden from street view and deemed safe by the driver! However if Australia Post doesn't think the location is safe they will take the parcel to your local Post Office and leave a card. 

Damages

Sugar Mumma Sydney is not liable for any products damaged or lost during shipping. if you receive your order damaged, please contact the carrier company and file a claim.

please save all packaging material and damaged goods before filing a claim.